Admin Roles

Care Navigator

Primary care services act as the ‘front door’ to the health and care sector. General Practices (GP surgeries), dentists and local pharmacies are all part of primary care.

As the first point of contact when a patient contacts their GP for advice, Care Navigators play a crucial role in helping people to get the right support at the right time. A working day for a GP Care Navigator could include taking calls, talking to patients when they visit practice, discussing options for patient care, admin and updating patient records, dealing with prescription requests and more.

GPs across Leeds are encouraging people who are interested in learning more about a career in primary care to attend a 4-week course, where you will have the opportunity to learn about the skills, knowledge and behaviours needed to become a ‘Care Navigator’. 

Everybody who successfully completes the course will gain a Level 1 BTEC in Customer Service, an accredited qualification that’s essential to the Care Navigator role.  

As a Care Navigator, your typical working week will be Monday to Friday, with hours varying between 7.45am and 6.30pm on a shift pattern you’ll be made aware of in advance.    

Some of the skills you’ll need for the Care Navigator role include: 

  • Communication – you must be able to communicate clearly and respectfully with patients, and with your team. 
  • Resilience – being able to stay calm and bounce back from challenging situations is very important. 
  • IT skills – ability to use Microsoft Office software. 
  • Confidentiality – adhere to strict patient confidentially guidelines and other health and safety policies. 

Course details:   

  • Date: w/c 11th September – specific dates TBC 
  • Time: 9:30am-2:30pm  
  • Locations: Leeds City College Printworks Campus, LS10 1JY & Community Learning Partners, LS9 7DN (public transport travel costs can be covered) 

Applicants are asked to:   

  • Be willing to work 30 hours per week 
  • Commit to the full four-week programme (3 days per week) 
  • Have been a resident of the UK for at least 3 years, or be an asylum seeker or refugee 

Fill out the form via the link below to apply for a place on the programme.