Experienced in Health & Care

Neighbourhood Team Officer

The Neighbourhood Team Officer role is office-based. In this role you are required to have good IT skills and excellent phone, face-to-face and email communication skills. The role includes managing referrals, allocating workload, monitoring staffing levels and providing a front of office service to staff.  A Neighbourhood Team Officer needs to be flexible, innovative and adaptable to change. When working in busy Neighbourhood offices, the ability to time manage and prioritise tasks is essential.

The day-to-day role includes:

  • Managing an electronic in-tray via email and the in-house computer system
  • Managing referrals and adding care plans to patient records
  • Working closely with the Triage Clinician to support patient need
  • Requesting equipment for patients
  • Managing requests from clinicians, given both verbally and electronically
  • Managing waiting lists on in-house computer system

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