Course Description:
This training will give a better understanding of:
- the advantages of being disability confident
- why we may need to challenge our attitudes to disability
- the requirements of the Equality Act 2010 with regards to disabled people
- the most appropriate ways to work with disabled colleagues and how to communicate with and serve disabled customers
- the types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities
- the importance of promoting appropriate behaviour in relation to deliberate bullying and harassment
- the knowledge and skills necessary to work successfully as part of a diverse team.
