Facing Anger and Emotion

Course Description:
  • how the fight or flight response affects our reactions to situations
  • how arguments can escalate and why it’s important not to meet anger with anger
  • the importance of using the right language and tone of voice when dealing with someone who is angry or emotional
  • strategies for defusing emotionally charged situations and taking control.
Target Audience: All
Developed by: Leeds Health and Care Academy
Online: Online
Education Level: Not Applicable
Access: Register on website
Category: Communication, Compassion, Coordination
Sub-Category: Anger
Cost: Free
Duration: 40 Mins
URL: https://leedshealthandcarelearningportal.org/course/view.php?id=75