Handling Difficult Conversations

Course Description:
  • the most common mistakes we make when having a difficult conversation and how to avoid them
  • effective preparation for a difficult conversation
  • the importance of listening
  • key communication skills
  • how to stay calm and defuse the situation
  • how to get to the root of the problem
  • how to negotiate and agree a way forward.
Target Audience: All
Developed by: Leeds Health and Care Academy
Online: Online
Education Level: Certificate of completion
Access: Register on website
Category: Communication, Compassion, Coordination
Sub-Category: Difficult Conversations
Cost: Free
Duration: 2 hours
URL: https://leedshealthandcarelearningportal.org/course/view.php?id=100