Course Description:
Healthwatch Leeds - "How does it feel to be me?" Project.
The four strands of 'How does it feel for me?'
- People’s voice
Healthwatch Leeds produces real-time videos with people who are accessing multiple health and care services. The videos follow their experiences over 6-12 months. You can find the videos and how to get involved below.
- Metrics
Metrics give us numerical data to help track performance. A biannual survey is being carried out in Leeds to get a quantitative measure of people’s experiences of care as they move through the health and care system.
- Compliments and complaints
Services record the themes when people contact them to give compliments or make a complaint. Complaints and compliments are reviewed to see what they tell us about people’s journeys through the health and care system.
- Case note audits
Case note reviews for people are undertaken by multiple health and care partners to look at people’s journeys from different perspectives.
