Hearts and Minds

Team Leeds Hearts and Minds

This is an exciting programme aimed at shaping the way the health and care workforce in Leeds can work better together to improve health outcomes in the city, and to improve people’s experiences of health and care. 

In Leeds, approximately 57,000 people work in health and care. We have some of the most skilled and passionate teams in the world, and your experiences and skills are making a difference. As we move forward as one health and care system for Leeds, we want to hear your voices – this is an opportunity to shape a new culture: a culture that has strong relationships at the heart, and a culture where we work better together to improve the health of local people, and to support each other.

Throughout the pandemic we have seen Team Leeds in action. New working relationships have emerged; we have supported each other to care for the people of Leeds; cross organisational and service working has become the new normal for many of us. In many parts of the health and care system, we have seen the Team Leeds culture strengthen, and now we want to build on that.

Through the Team Leeds Hearts and Minds programme we aim to give a voice to anyone who works in health and care – no matter what your role is, or what service you work for, your voice matters.

Over the next couple of months, you can get involved in three ways:

  • Take part in a Team Leeds Chat (TLC) – an opportunity to talk, listen and connect with your colleagues. If you are a team or service manager then why not host one with your team? See the information below for more information.  
  • Join the Virtual Networking Club (hosted by the Leeds Health and Care Academy) – to connect with Team Leeds colleagues from across health and care – this is an opportunity for your to learn more about health and care in Leeds. More details
  • Inspire others by sharing your stories – we know many of you are already working collaboratively with teams from different organisations and services; we want to hear those stories so that we can share them with your Team Leeds colleagues.
 If you are a team or service manager you can help spread the word. We have created a helpful slide pack (link below) which gives more information about the Team Leeds Hearts and Minds programme. Please consider giving this presentation to your team in a team meeting. 

Team Leeds Chat: Talk. Listen. Connect.

Connecting with others is key to help develop one health and care team for Leeds. Sharing your experiences and listening to those of your colleagues can help build new bonds.  This is what Team Leeds Chats are all about – providing you the opportunity to talk, connect and listen, with your Team Leeds colleagues, and also to value each other. They also provide an opportunity for anyone who works in health and care in Leeds to shape the future of the services we provide. 

During February and March we hosted a series of Team Leeds Chat events,  and have paused them now whilst we review the insight gathered, and plan for future opportunities to host more events. Whilst we are not running any Team Leeds Chats ourselves at the moment, there is still the opportunity to take part – by hosting your own Team Leeds Chats. It doesn’t matter how big or small your events are, they are there to provide an opportunity for you to pause and reflect, and to talk, listen and connect.  

We have created a guide to hosting a Team Leeds Chat, which is available to download below. If you would like further support in setting up your own Team Leeds Chat please get in touch. If you would like to be updated of any future Team Leeds Chat events we are hosting, then also get in touch. You can email us at: leedsth-tr.heartsandminds@nhs.net 

We have developed three key questions that can help form your Team Leeds Chat:

  • How has it felt for you during the pandemic? 
  • Have you been able to work together with colleagues from different health, care and third sector teams or services during the pandemic? And what benefits has that brought?
  • What might make it easier for you, or encourage you, to build effective relationships with colleagues in other health, care or third sector teams or services?

These are meant to help you get the conversation started, and hopefully they will inspire a good chat, and help you form good connections.

You can do it one-to-one with someone you already know, or why not try connecting with someone from a different service or organisation? You can also have a Team Leeds Chat with your whole team. It can be a quick chat of a couple of minutes, or you may decide to dedicate a whole team meeting to it. Whatever works best for you; we’ve provided more guidance below to support you in hosting a Team Leeds Chat.

After you have taken part in a Team Leeds Chat, take a few minutes to reflect on the discussion – and we would love to hear what you have discussed. You can share your thoughts through our online form – coming soon.

By providing us with feedback we hope to develop a better understanding of what the last 18 months or so have been like, and to hear your experiences of collaborative working. This in turn will help shape the future of Team Leeds.

What we have heard…

We have already hosted a number of Team Leeds Chats, and have heard some interesting feedback. We are currently analysing the feedback to identify key themes, which we will then share with senior managers. In the mean time you can see what some of your Team Leeds colleagues have shared, by downloading the feedback reports below. The first three reports to be published outline the feedback we heard when hosting TLCs with workforce members from specific staff groups:

Feedback from staff members who are also unpaid carers. (opens pdf)

Feedback from staff who are from Black, Asian, and Minority Ethnic communities. (opens pdf)

Feedback from members of the Menopause Support Group.  (opens pdf)

Feedback from TLCs focussed on partnership working. (opens pdf)

A guide to being a TLC Chat Maker

Chat Makers play a key role in facilitating chats, making people feel safe to speak openly, ensuring everyone has the opportunity to talk, and also feeding back key messages to the programme group. You do not need any specialist training to be a Chat Maker, just a passion for valuing the importance of the voices of our workforce. We have created a handy guide to support you in successfully being a TLC Chat Maker, which is available to download below. 

Celebrating our Team Leeds Stories

In Leeds we have a proud history of working collaboratively to help improve health outcomes of local people, and to improve the quality of our services. Through our Team Leeds Stories series we will be highlighting some of our great success stories, and sharing some of the learnings and outcomes from working together. We hope these stories will inspire you to work more closely with your Team Leeds colleagues.  

Case study: Leeds Palliative Care Network

In our latest Team Leeds Story, we shine a light on the work of the Leeds Palliative Care Network. The Network is a group of health care providers working collaboratively to plan and improve services for adults for adults approaching the end of their life, and for their families and carers. In this story Dr Adam Hurlow, who chairs the Leeds Palliative Care Network, shares his thoughts one how collaboration and partnership working are critical to his work, and to improving care. 

This is the third in the series of our Team Leeds Stories – links to our previous stories are listed below. 

Other Team Leeds Stories

Do you have a #TeamLeeds story to share?

Together we can make Leeds the best city for health and wellbeing. Have you got your own Team Leeds story to tell? Have you worked in partnership with teams and services across health and care, to achieve positive outcomes for the people of Leeds? Share your story and inspire your Team Leeds colleagues.

Sharing your story by emailing: leedsth-tr.heartsandminds@nhs.net

Communications Assets

Below are links to a number of communications assets that have been developed to help promote the Team Leeds Hearts and Minds programme to colleagues in your team and organisation. We’ve also embedded a video from the SRO of the programme – Dr Sara Munro, Chief Executive, Leeds & York NHS Foundation Trust.