Better Conversations

Better Conversations is a skills programme developed in Leeds to support the health and care workforce in improving the quality of personalised care we offer.

 

Better Conversations has been supporting the health and care workforce across Leeds since 2018, providing space for staff to reflect on their conversations, and explore their communication in a supportive environment. It aims to enable health and care colleagues to deliver and encourage more collaborative conversations, primarily those conversations between a health and care professional and patient or service user, or when speaking to members of the public.

The programme supports the workforce to think about how collaborative conversations can empower people to take ownership of their health and care.

Better Conversations skills sessions can be accessed by anybody working in health and care in Leeds, at any level, and from any organisation.

We are currently offering two Better Conversations learning packages:

Self Study eLearning

This 1 hour introduction to Better Conversations includes reflective exercises and theory around core communication skills, providing an opportunity for participants to reflect on their current practice.

By the end of the session, participants will be able to:

  • Understand the key skills for a productive conversation.
  • Reflect on their own skills when communicating.
 
Virtual Interactive Session

This 3 hour facilitated virtual interactive session provides participants with the opportunity to reflect on how they’re feeling, what impact their conversations are having, and discuss how to engage in collaborative conversations which are central to the way we communicate as a city. Participants will work alongside colleagues from other organisations in this workshop, sharing learning and expertise.

By the end of the session, participants will be able to:

  • Understand key skills and theory for a productive conversation.
  • Reflect on their own skills when communicating.
  • Deepen awareness of conversations.
  • Use tools and structure for communicating.
  • Understand how conversations link to the 5 person centred care and support principles.

If you have any questions about Better Conversations, you can contact us via LHCA@nhs.net.