Welfare Officer

The welfare officer can provide high-quality emotional and practical support to health and care employees in Leeds, who may be seeking support for a range of reasons, including:

  • Healthcare concerns
  • Stress and anxiety
  • Feelings of loneliness / isolation
  • Money or housing worries
  • Drug or alcohol issues
  • Family problems

By working with service users on a one-to-one basis, the welfare officer will seek to find solutions to individual needs to support with early intervention and increase long-term positive impact.

If you feel you would benefit from accessing tailored and personal support, you can request a referral form from Dreda Dowd, Welfare Officer, via the following details: 

Email: ddowd@dmws.org.uk

Phone: 07393265749

Please note that the referral form must be completed alongside your line manager, health and wellbeing team, HR team or other senior member of staff. 

We have created a poster to share information about the welfare officer service, which includes details on how to get in touch with your local welfare officer. Please feel free to download and share the poster with anybody in your teams and networks who you feel would benefit from the service.

Who can access the service?

The service is available to all staff working in the health and care sector in Leeds. This includes clinical and non-clinical staff across NHS, Primary Care, Social Care and third sector organisations. 

How do I access this service?

By contacting your local officer Dreda Dowd via ddowd@dmws.org.uk to request a referral form. 

Can I submit the referral form myself? 

No, all referrals must be completed alongside your line manager, health and wellbeing team, HR team or other senior member of staff. 

Where would a meeting take place?

We offer telephone, virtual (MS Teams) or face-to-face meetings in Leeds city centre, depending on the preference on the service user. 

Has this service replaced welfare support within my own organisation?

No, the welfare officer service is an independent and complimentary service which is a new addition to Leeds and offers support to the entire health and care workforce in the city. Your own organisation may have similar welfare/wellbeing services and we would expect your line manager to consider in-house support before making a referral. 

How will this service be reported and monitored?

The welfare officer will provide a monthly report to Leeds Health and Care Academy to share at relevant meetings and to interested parties. Please contact joe.eastell@nhs.net if you’d like to request access to these reports. 

Where will service user information be stored?

All service user information will be stored on the DMWS portal in line with GDPR regulations. No personally identifiable data will be shared with the Academy or partners.