Primary Care: Recruitment and Retention

Primary care practices and networks across the region have come together to share their learning of how they have expanded their workforce, training offers and clinical placement opportunities to increase recruitment, improve retention and showcase primary care as a career destination.

The below highlights: 

  • How GP practices in Leeds engaged with a pilot to recruit care navigators through a bespoke pre-employment programme and how the city is continuing to facilitate the programme. This includes videos from programme participants who talk about their experience of the programme pilot. 
  • Case studies showing real-life examples of how organisations have used the Additional Roles Reimbursement Scheme (ARRS) to have a positive impact on their workforce and patient service.
  • A roadmap based on the lessons learnt from the case studies, which maps out considerations for successful recruitment and retention across primary care and specifically, ARRS funded roles. 

Care Navigator pre-employment programme

Leeds Health and Care Academy were approached by the Leeds Health and Care Partnership in April 2023, to work with a selected area of Leeds primary care practices to develop a pilot Care Navigator pre-employment programme. Lessons learnt from the programme have been summarised below, with practical examples of what this means for practices and candidates.

A full summary of the evaluation can be accessed here.

Lindsay Gollin, Practice Business Manager at Oakwood Lane Medical Practice, who took part in the pilot and continues to support the programme, and Ethan Westermann, a candidate new to primary care who took part in the programme and was subsequently employed by Oakwood Lane Medical Practice, provide an overview of their experience of the pre-employment programme pilot in the videos below. 

Insights from this pilot have been taken forward to improve our collective approach to widen participation and support the recruitment of Care Navigators. The programme will now run quarterly, facilitated by the Talent Hub, who will also continue to provide pastoral support to the cohort of candidates from the pilot for up to 18 months and will record the continued career progression of the candidates that were successful in achieving roles. You can find out more about the programme here.

Additional Roles Reimbursement Scheme (ARRS) case studies and road map of lessons learnt

The case studies below seek to show real-life examples of how organisations have used the Additional Roles Reimbursement Scheme (ARRS) to have a positive impact on their workforce and patient service. 

Alison Stewart, Practice Manager for West Leeds Primary Care Network (PCN), talks about how they have successfully recruited and retained ARRS staff. 

Hayley Ingleson, Practice Learning Facilitator for Leeds Community Healthcare NHS Trust and Leeds Primary Care, shares how high quality primary care placements have directly impacted the successful recruitment of newly qualifying nurse registrants into primary care. 

Nick Nurden, Business Manager for The Ridge Medical Practice, talks about the importance of education and training, with focus on the Physician Associates (PA) journey from student placement to becoming a registered PA in primary care. 

The case studies provided an opportunity to create a roadmap of lessons learnt, which maps out considerations for successful recruitment and retention across primary care and specifically, ARRS funded roles. You can download a copy of the roadmap by clicking the ‘save’ button in the top right hand corner of the poster below.

           

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For further information please contact leedsoneworkforce@nhs.net